Refund policy

Our service fee

You pay it once your file is prepared and ready to submit, not before.

We refund it in full if:

• We fail to prepare the file to the standard described on the service page
• We make an error that requires the application to be resubmitted
• We close the file ourselves under the document integrity policy
• You cancel before a case officer has begun work on the file

We do not refund it if:

• The application is refused by the consulate
• You choose not to attend the appointment
• You supply information that turns out to be inaccurate, and the file has already been prepared on it

Government and centre fees

Consulate visa fees, application centre charges and biometrics fees are set and collected by those organisations. They are non-refundable regardless of the outcome, and we do not control them.

Where a fee is paid directly by you to a consulate or to UKVI, it never passes through our accounts.

Refusals

No service can guarantee an approval, and we do not offer one. The decision belongs to the consulate or immigration authority of the destination country.

What we guarantee is our own work: a complete and accurate file, checked by a named case officer, prepared against the current requirement list.

How to request a refund

Email us with your file reference. We respond within three working days.